Shipping and Return
At Découpage, every piece is carefully selected, finished and packed with love. As our products are handcrafted and individually finished, we take great care to ensure that your order reaches you safely and exactly as shown.
Shipping details
Where do you ship?
We ship all across India! If you wish to gift outside India, just reach out to us at mailto:——- and we will take it ahead from there.
What are the shipping charges?
The shipping charges depend on the weight and volume of the shipment, as well as the delivery destination. These charges are calculated at checkout and as per actual delivery rates.
What is the estimated delivery time?
All orders are processed immediately once the payment is received and are subject to availability. They usually reach the recipient within 7-12 working days. Incase your order is delayed, please do not worry and simply connect with us at/——- for the latest update on your shipment.
How may I track the order?
Once the order is dispatched, we will email you the shipping information and tracking details. This will enable you to track your shipment status and get frequent updates on the delivery date.
Returns & Exchanges
We do not accept returns or exchanges for reasons such as change of mind, colour preference, size preference, or simply not liking the product after delivery.
However, if your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery and we will be happy to assist you.
Damaged Products
If your product is damaged during transit:
* Please take clear photographs/videos of the package before opening it, if possible.
* Share photographs/videos of the outer packaging and the damaged product with us within 48 hours of delivery.
* Our team will review the issue and, where applicable, arrange a replacement or refund.
Please retain the original packaging until the issue has been resolved.
Incorrect or Defective Products
If you receive a product that is different from what you ordered, or if the product has a manufacturing/finishing defect, please contact us within 48 hours of delivery.
After verification, we may offer a replacement or refund, as applicable.
Refunds
Once a refund is approved, the applicable amount will be refunded to the original payment method used for the order.
Refund processing time may vary depending on your bank or payment provider.
Shipping charges, where applicable, may not be refundable unless the return is due to an incorrect, damaged or defective product.
Our products are handcrafted and finished individually. Therefore, minor variations in colour, texture, brush strokes, finish anf wood grain are natural and are not considered defects.
These variations are part of the unique character of a handcrafted Découpage product.
How to Raise a Return/Replacement Request
Please contact us at [your email/WhatsApp number] within 48 hours of delivery with:
* Order number
* Photographs/videos of the product
* Photographs/videos of the packaging
* A brief description of the issue
Our team will review your request and get back to you at the earliest.
Cancellation
Orders may be cancelled only before they are dispatched. No refunds will be provided for cancelled orders. For eligible cancellations made before dispatch, a credit note will be issued, valid for 6 months from the date of issue. Once an order has been dispatched, it cannot be cancelled.
For customised or specially made orders, cancellation may not be possible once production has commenced.
Découpage reserves the right to assess each return, replacement or refund request individually based on the circumstances of the order.