Privacy Policy

TERMS & CONDITIONS

Last Updated: 1 October 2026

Welcome to Découpage Home. These Terms & Conditions govern your use of our website, www.decoupagehome.com, and your purchase of products through our website.

By accessing or using our website, you agree to be bound by these Terms & Conditions. Please read them carefully before placing an order.

1. About Découpage Home

Découpage Home is a retail brand offering home décor, tableware, servingware, gifting products and other lifestyle products through its website.

All products displayed on the website are subject to availability.

2. Product Information

We make every effort to ensure that product descriptions, photographs, colours, dimensions and other information displayed on the website are accurate.

However, colours may appear slightly different depending on your device or screen settings. Certain products may also have natural or handcrafted variations, which are not considered defects.

We reserve the right to correct errors, update product information or change product availability at any time without prior notice.

3. Pricing

All prices displayed on the website are in Indian Rupees (INR), unless otherwise stated.

Prices are subject to change without prior notice. Any applicable taxes, delivery charges or other charges will be displayed during the checkout process, where applicable.

Découpage Home reserves the right to correct pricing errors. If an order has been placed at an incorrectly displayed price, we may contact you before processing the order.

4. Placing an Order

When you place an order through our website, you agree that the information provided by you is accurate and complete.

Once an order is placed, you will receive an order confirmation through the contact details provided by you.

An order confirmation does not necessarily constitute acceptance of the order. We reserve the right to cancel or decline an order in circumstances including product unavailability, pricing errors, suspected fraudulent activity or other unforeseen circumstances.

If an order is cancelled by us after payment has been received, the applicable amount will be refunded to the original payment method or handled in accordance with our applicable refund policy.

5. Payment

Payments may be made through the payment methods made available on our website.

By submitting payment information, you confirm that you are authorised to use the selected payment method.

We do not knowingly store complete payment card details on our own systems where payment is processed through a third-party payment gateway.

6. Shipping & Delivery

Orders will be dispatched to the address provided by the customer at the time of checkout.

Delivery timelines displayed on the website are estimates and may vary due to factors including courier delays, weather conditions, holidays, incorrect addresses, unforeseen events or circumstances beyond our control.

Once an order has been handed over to the courier, delivery may be subject to the courier’s terms and procedures.

Customers are responsible for providing a complete and accurate delivery address and contact information.

7. Cancellation Policy

Orders may be cancelled only before they have been dispatched.

Once an order has been dispatched, it cannot be cancelled.

For eligible cancellations before dispatch, no cash refund will be provided. Where applicable, a credit note may be issued in accordance with our cancellation policy.

Credit notes issued by Découpage Home will be valid for 6 months from the date of issue, unless otherwise specified.

8. Returns, Exchanges & Refunds

Due to the nature of our products, returns or exchanges may be subject to specific product-level conditions.

If a product is received damaged, incorrect or materially different from the product ordered, please contact us as soon as possible after delivery with your order details and clear photographs/videos of the product and packaging.

We will review the issue and, where appropriate, offer a replacement, credit note or other remedy in accordance with applicable law and our internal policy.

Products that have been used, damaged after delivery, altered or handled improperly may not be eligible for return or replacement.

Nothing in these Terms & Conditions is intended to exclude or restrict any rights available to consumers under applicable law.

9. Damaged Products

Customers should inspect packages and products promptly after delivery.

If your order arrives damaged, please contact us at [INSERT EMAIL ADDRESS] within [INSERT NUMBER OF HOURS/DAYS] of delivery, along with photographs/videos showing the damage and packaging.

Claims submitted without sufficient supporting information may require additional verification.

10. Promotional Offers & Discounts

Promotional offers, discount codes and special offers may be subject to additional terms.

Unless otherwise stated, promotional offers cannot be combined with other discounts or offers.

Découpage Home reserves the right to modify or withdraw promotional offers at any time.

11. Website Use

You agree not to:

• Use the website for any unlawful purpose.
• Attempt to gain unauthorised access to the website or its systems.
• Copy, reproduce or commercially exploit website content without our written permission.
• Upload or transmit malicious software or harmful material.
• Misuse the website or interfere with its operation.

12. Intellectual Property

All content on the website, including photographs, product images, logos, designs, text, graphics, branding and other materials, belongs to or is licensed to Découpage Home unless otherwise stated.

You may not reproduce, copy, modify, distribute or commercially use any such content without prior written permission.

13. Third-Party Services

Our website may use third-party service providers, including payment gateways, logistics partners, website hosting providers, analytics services and other technology providers.

Your use of certain third-party services may also be subject to their respective terms and privacy policies.

14. Limitation of Liability

To the extent permitted by applicable law, Découpage Home shall not be responsible for indirect, incidental or consequential losses arising from the use of the website or products purchased through the website.

Nothing in these Terms & Conditions excludes liability that cannot legally be excluded or limited under applicable law.

15. Force Majeure

Découpage Home shall not be responsible for delays or failure to perform its obligations where such delay or failure results from circumstances beyond our reasonable control, including natural disasters, strikes, transportation disruptions, government restrictions, technical failures or other unforeseen events.

16. Changes to These Terms

We may update these Terms & Conditions from time to time.

Any changes will be posted on this page with the updated date. Your continued use of the website after changes are posted constitutes acceptance of the updated Terms & Conditions.

17. Governing Law

These Terms & Conditions shall be governed by the laws of India.

Any disputes shall be subject to the jurisdiction of the courts of [INSERT CITY, STATE], subject to applicable consumer protection laws.

18. Contact Us

For questions, concerns or complaints relating to an order or these Terms & Conditions, please contact:

Découpage Home
Email: ordersdecoupage@gmail.com
Phone/WhatsApp: +91 9819687196